REFUND AND RETURNS POLICY

1. Food Safety

Due to food safety regulations, all food items are non-refundable.

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2. Exceptional Circumstances

If you are dissatisfied with the quality of our saffron, we may offer assistance or a refund under our 14-day return policy, subject to review.

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3. Return Conditions

To qualify for a return:

Items must be unused

Returned in unopened original packaging

Proof of purchase is required

Return shipping costs are the responsibility of the customer and are non-refundable.

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4. Damaged or Incorrect Orders

Please inspect your order upon delivery and contact us immediately if:

Your item is damaged

You received the wrong product

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5. Non-Returnable Items

Food and perishable goods

Custom or personalised items

Gift cards

Hazardous or flammable materials

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6. Refund Processing

Approved refunds are issued to the original payment method.

Processing times depend on your bank or card provider.

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Returns & Support Contact

saffroncaravane@gmail.com